Privacy Policy

Last Updated: June 30, 2026

Introduction

Torque Barbell Inc. (“Company”, “We”, “Us”, or “Our”) respects Your privacy and is committed to protecting Your personal information. This Privacy Policy describes how We collect, use, disclose, store, and protect information when You visit Our website, use Our services, interact with Our staff, register for memberships, classes, personal training, wellness services, clinic services, or otherwise engage with Us.

By using Our website, services, applications, or submitting information to Us, You consent to the practices described in this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

Company refers to Torque Barbell Inc., Torque Health & Wellness Inc., and affiliated Torque-branded businesses.

Website refers to https://www.torquebarbell.com

Service refers to any service, program, membership, class, clinic treatment, consultation, application, website feature, communication platform, or product offered by the Company.

Personal Information means information that identifies or can reasonably identify an individual.

You means the individual accessing or using the Website or Services.

Information We Collect

We may collect the following information:

Personal Information

  • First and last name
  • Email address
  • Mobile and telephone numbers
  • Mailing address
  • Date of birth
  • Emergency contact information
  • Membership and account information
  • Appointment and booking information
  • Billing and payment information
  • Health and fitness information voluntarily provided to Us
  • Communication preferences

Website Usage Information

When You visit Our Website, We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral sources
  • Website interaction data

Mobile Application Information

If You use a Company mobile application, We may collect:

  • Device identifiers
  • Mobile operating system information
  • Application usage information
  • Photos or media that You voluntarily upload
  • Push notification preferences

How We Use Your Information

We may use Your information to:

  • Provide memberships, classes, training, clinic, and wellness services
  • Manage Your account and bookings
  • Process payments
  • Respond to inquiries
  • Communicate regarding appointments and services
  • Deliver customer support
  • Improve Website performance and user experience
  • Conduct internal business analysis
  • Maintain security and prevent fraud
  • Meet legal and regulatory obligations
  • Send marketing communications where permitted by law and where consent has been provided

SMS Communications and Mobile Privacy

If You provide Your mobile phone number and consent to receive text messages, We may send SMS communications relating to:

  • Appointment confirmations and reminders
  • Membership notifications
  • Schedule changes
  • Customer service communications
  • Service updates
  • Promotional offers and marketing communications (where consent has been provided)

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying:

STOP to unsubscribe

HELP for assistance

You may also contact Us directly to update your communication preferences.

SMS Consent and Data Sharing

SMS consent, mobile phone numbers, and all information collected as part of the SMS opt-in process will not be shared, sold, rented, leased, disclosed, or transferred to any third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS consent information is used solely for the purpose of providing the communications You have agreed to receive.

We may share mobile information only with service providers necessary to deliver SMS communications, including:

  • Telecommunications carriers
  • Messaging platform providers
  • Technology vendors that facilitate message delivery

These providers are only authorized to use the information necessary to deliver messages on Our behalf.

All other categories of personal information sharing described in this Privacy Policy specifically exclude SMS consent records and mobile phone numbers collected for SMS purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate and maintain the Website
  • Improve user experience
  • Analyze Website traffic
  • Remember user preferences
  • Measure marketing effectiveness

You may disable cookies through Your browser settings; however, some Website functionality may be limited.

Disclosure of Information

We may disclose Personal Information in the following circumstances:

Service Providers

We may share information with trusted vendors who assist in operating Our business, including:

  • Payment processors
  • Booking and scheduling software providers
  • Email communication platforms
  • SMS communication providers
  • Website hosting providers
  • Analytics providers

These providers may access information only as necessary to perform services on Our behalf.

Business Transactions

If We participate in a merger, acquisition, restructuring, financing transaction, or sale of assets, Personal Information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required by law or when reasonably necessary to:

  • Comply with legal obligations
  • Protect Our rights or property
  • Investigate suspected fraud or wrongdoing
  • Protect the safety of customers, staff, or the public
  • Enforce agreements and policies

With Your Consent

We may disclose information for purposes specifically authorized by You.

Information We Do Not Sell

We do not sell Personal Information to third parties.

We do not sell mobile phone numbers.

We do not sell SMS consent information.

We do not sell customer contact information for marketing purposes.

Data Retention

We retain Personal Information only for as long as necessary to:

  • Provide services
  • Maintain business records
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, disclosure, alteration, or destruction.

While We strive to protect Your information, no transmission over the internet or electronic storage method can be guaranteed to be completely secure.

Your Rights

Subject to applicable law, You may have the right to:

  • Access Your Personal Information
  • Correct inaccurate information
  • Request deletion of information
  • Withdraw consent where applicable
  • Request information about how Your data is used

To exercise these rights, contact Us using the information below.

Children’s Privacy

Our services are not directed to children under the age of 13 without parental involvement.

We do not knowingly collect Personal Information from children under 13 without appropriate parental consent.

If You believe a child has provided information without appropriate consent, please contact Us.

Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage You to review their privacy policies before providing any information.

International Data Transfers

Information may be processed or stored in jurisdictions outside of Your province, territory, or country, including through third-party service providers. We take reasonable steps to ensure such information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of Our Website or Services following updates constitutes acceptance of those changes.

Contact Us

If You have questions regarding this Privacy Policy or Our privacy practices, please contact:

Torque Barbell Inc.

253 Norseman Street
Toronto, Ontario, Canada

Email: dan@torquebarbell.com

Website: https://www.torquebarbell.com